About CITTA

Company Overview

• CITTA Brokerage Company (CITTA) is a licensed U.S. Customshouse broker specializing exclusively in duty drawback programs.
• We help importers and exporters recover duties, tariffs, and taxes, turning complex compliance into meaningful financial returns.
• Our niche focus allows us to be market-leading experts in drawback recovery.
• With tariffs increasing significantly in recent years, the opportunity for drawback refunds continues to grow.
• CITTA has operated for 35+ years and is now focused on scaling growth in an underserved market.

Role Overview

• Support and assist the senior onboarding manager in the end-to-end onboarding lifecycle for new duty drawback clients—from post-sale handoff through first claim readiness.
• Support and assist to ensure accurate, compliant data collection while driving speed, accountability, and a strong client experience.
• Act as the central coordinator across clients, brokers, and internal teams to successfully launch drawback programs.
• Play a critical role in helping clients reach their first claim quickly and efficiently, setting the foundation for long-term success.

Key Responsibilities

Onboarding Execution & Coordination

• Support and assist onboarding workflows end-to-end, establishing clear milestones and deadlines.
• Serve as the primary point of contact for clients, import brokers, export brokers, and freight forwarders.
• Coordinate across multiple stakeholders to ensure timely and accurate onboarding progress.

Data Collection & Validation

• Gather, validate, and organize all required documentation and trade data.
• Ensure data accuracy and completeness to support compliant drawback filings.
• Maintain high standards for documentation quality and audit readiness.

Risk Identification & Problem Solving

• Identify gaps, risks, or delays early in the onboarding process.
• Proactively resolve issues to prevent bottlenecks and keep onboarding on track.
• Navigate ambiguity and create structure across multi-party workflows.

Process Management & Visibility

• Track onboarding progress in Asana and HubSpot for full visibility.
• Maintain clear, consistent communication with internal leadership and client.
• Support the development of automated and repeatable data retrieval processes.

Handoff & Continuous Improvement

• Ensure a smooth transition to Operations once the first claim is filed.
• Identify opportunities to improve onboarding speed, accuracy, and scalability.
• Help establish repeatable processes for recurring claims and future clients.

Success Metrics 

• Reduced time from onboarding kickoff to first claim submission.
• High accuracy with minimal rework or oversight required.
• Strong client satisfaction and communication experience.
• Consistent documentation quality and audit readiness.

Skills & Competencies

• Ability to organize complex, multi-party workflows with competing priorities.
• Strong ownership mindset with the ability to work independently.
• Excellent follow-up discipline and stakeholder management skills.
• High attention to detail with a compliance-focused approach.
• Comfortable working cross-functionally with internal teams and external partners.

Qualifications

Required:

• Experience in client onboarding, implementation, or project coordination.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and deadlines simultaneously.

Nice-to-Have:

• Familiarity with duty drawback, trade compliance, or customs brokerage.
• Experience working with brokers, freight forwarders, or ACE data.

Working Style Expectations

• Thrives in a flexible, fast-paced, client-driven environment.
• Comfortable driving accountability across multiple stakeholders.
• Treats responsiveness and follow-up as critical to success.

First 30–60 Day Success Indicators

• Independently manage onboarding documents and data collection for assigned clients.
• Identify and mitigate common onboarding bottlenecks.
• Establish repeatable processes for efficient data retrieval and claim preparation.

Values Alignment

• Growth focused with a desire to continuously improve.
• Committed and accountable in delivering results.
• Ambitious and proactive in solving problems.
• Collaborative team player who supports company success.

Application

Please send a resume and cover letter to brett@cittabrokerage.com.

Company Overview

CITTA Brokerage Company helps importers, exporters, and manufacturers recover tariff duties through the federal Duty Drawback Program. The filing process is complex and highly regulated, and CITTA specializes in managing claims so clients can recover money owed to them by the U.S. government.

We work with companies across a range of industries to simplify the drawback process, maintain compliance, and help clients improve cash flow by recovering duties that might otherwise be lost. As the company grows, it is expanding its marketing function to increase brand visibility, strengthen digital presence, and generate qualified leads that support revenue growth.

Role Overview

CITTA Brokerage is seeking a Digital Marketing Specialist to support and execute the company’s marketing strategy across multiple channels. This position plays a key role in expanding the company’s digital presence, improving lead generation, and supporting sales pipeline development.

This role is well suited for a B2B marketing generalist with strong digital marketing capabilities who enjoys both strategy and hands-on execution. The person in this position will manage SEO initiatives, paid digital advertising, website optimization, marketing campaigns, marketing operations, and content programs. The role also supports account-based marketing initiatives and nurture campaigns designed to move prospects from Marketing Qualified Lead to Sales Accepted Lead.

The Digital Marketing Specialist will work closely with the Director of Marketing and sales team to execute programs that strengthen CITTA’s brand visibility, engage target accounts, and support revenue growth.

Key Responsibilities

Digital Marketing and Lead Generation

• Plan and execute digital marketing initiatives across multiple channels including search, paid advertising, email, social media, and website campaigns.
• Support lead generation programs that drive qualified inbound opportunities for the sales team and improve conversion from initial engagement through pipeline progression.
• Assist with account-based marketing programs designed to engage target companies, industries, and key decision makers using first-party and market intelligence data.
• Track performance metrics and optimize campaigns based on marketing analytics, conversion data, and lead quality.

Search Engine Optimization and Generative Search Visibility

• Manage search engine optimization initiatives designed to improve organic search visibility and website traffic.
• Monitor and optimize website content to perform well in both traditional search engines and emerging generative AI search environments.
• Identify keyword opportunities and develop SEO content strategies aligned with buyer search behavior and industry demand.

Paid Advertising, A/B Testing, and Campaign Execution

• Support planning and execution of paid advertising programs across Google, Bing, and LinkedIn.
• Run and evaluate A/B tests on ads, landing pages, social posts, and campaign messaging to improve click-through rates, engagement, and conversion performance.
• Monitor campaign performance and adjust targeting, creative, messaging, and budgets to improve results.
• Develop and test landing pages that support digital advertising campaigns and lead capture.

Website Management and Content Strategy

• Recommend and execute best practices for high-performing and memorable account-based marketing campaigns.
• Maintain and update the company website using WordPress.
• Assist with website content development, landing page creation, and ongoing optimization.
• Execute campaigns using gated high-value content marketing assets (e.g., white papers, checklists, guides, etc.,) that build awareness, educate prospects, and drive conversion.
• Help create content journeys that encourage prospects to engage, share contact information when appropriate, and continue moving through the funnel.

Marketing Automation, Nurture Campaigns, and CRM Integration

• Support marketing programs using HubSpot and other automation tools.
• Develop and manage email marketing campaigns and nurture programs designed to keep leads engaged and move them through the funnel toward sales conversations.
• Partner with sales and SDR resources as applicable to improve handoff quality, follow-up timing, and pipeline acceleration.
• Help maintain clean marketing data, campaign tracking, and reporting inside CRM and marketing systems.

Social Media and Digital Presence

• Support company social media presence including LinkedIn and other relevant platforms.
• Publish and distribute content designed to increase brand awareness, engagement, and traffic among target audiences.
• Use testing and performance data to refine social content strategy and paid social execution.

Marketing Intelligence and Market Research

• Use market intelligence tools such as ZoomInfo and similar platforms to support prospect targeting, segmentation, and campaign development.
• Research market trends, buyer needs, industry developments, and competitor activity to inform digital marketing strategy and messaging.

Marketing Operations and Support Activities

• Assist with coordination of industry events, webinars, and trade shows.
• Create sales enablement materials including slide presentations, documents, and supporting marketing assets.
• Provide operational support across the marketing function as needed.

Qualifications

Education and Experience

• Bachelor’s degree in marketing, communications, business, or related field.
• Two to six years of marketing experience with strong digital marketing exposure.
• Experience supporting B2B marketing programs preferred, including account-based marketing strategy and tactics

Skills and Capabilities

• Strong understanding of SEO, digital marketing, account-based marketing, paid advertising, and lead generation fundamentals.
• Experience working with Google Ads and LinkedIn advertising programs.
• Experience with A/B testing, campaign analysis, and conversion optimization.
• Familiarity with WordPress website management.
• Experience with marketing automation platforms such as HubSpot.
• Strong writing and content development capabilities, including the ability to support both gated and ungated content strategies.
• Comfort using market intelligence platforms such as ZoomInfo.
• Ability to analyze marketing performance data and improve campaign results.
• Strong organizational skills and ability to manage multiple projects simultaneously.

Working Style Expectations

• High energy professional who enjoys testing new marketing ideas and approaches.
• Comfortable working in a small and entrepreneurial team environment.
• Strong communicator who collaborates well with marketing and sales leadership.
• Curious and adaptable with a willingness to learn new tools and technologies

Compensation

Salary range commensurate with experience and qualifications.

Application

Please send a resume and cover letter to don@cittabrokerage.com.

Company Overview

CITTA Brokerage Company (CITTA) is a licensed U.S. Customshouse broker specializing exclusively in duty drawback programs. We help importers and exporters recover duties, tariffs, and taxes, turning complex compliance into meaningful financial returns.

Our niche focus allows us to be market-leading experts in drawback recovery. With tariffs increasing significantly in recent years, the opportunity for drawback refunds continues to grow.

CITTA has operated for 35+ years and is now focused on scaling growth in an underserved market.

Role Overview

We are hiring Drawback Managers across multiple experience levels (I, II & III). The Drawback Manager role is designed as a growth path, where individuals can enter at the appropriate level and progress as they build technical expertise, client ownership, and leadership capability. 

Drawback Managers are responsible for preparing, managing, and filing duty drawback claims while ensuring compliance, accuracy, and strong client outcomes. As experience increases, the role expands from execution to ownership and ultimately leadership. 

Drawback Progression Path

Drawback Manager I – Foundation and Execution

Focus: Building core skills and executing assigned work accurately

What you’ll do:

• Complete assigned tasks with accuracy and timeliness
• Perform import/export data entry and apply validation rules
• Support lower-complexity clients and claims
• Assist senior team members on more advanced work
• Follow SOPs and learn drawback systems and processes

Compensation:

• Base: $45,000 – $80,000
• Target Bonus: $36,000
• Target Total: $81,000 – $116,000

Drawback Manager II – Ownership and Problem Solving

Focus: Full client ownership and independent execution

What you’ll do:

• Manage clients and claims end-to-end
• Handle moderate to high-complexity drawback programs
• Identify and resolve data or compliance issues proactively
• Prioritize workload and meet deadlines independently
• Support onboarding and mentor junior team members
• Contribute to process improvements

Compensation:

• Base: $70,000 – $115,000
• Target Bonus: $48,000
• Target Total: $118,000 – $163,000

Drawback Manager III – Leadership and Strategic Execution

Focus: Leading people, quality, and complex programs

What you’ll do:

• Lead complex client programs and first claims
• Supervise, review, and guide other Drawback Managers
• Oversee audits, validations, and compliance quality
• Train team members on systems and processes
• Manage competing priorities across multiple complexity tiers
• Identify and implement improvements to team performance

Compensation:

• Base: $100,000 – $130,000
• Target Bonus: $60,000
• Target Total: $160,000 – $190,000

Success Metrics (All Levels)

• High accuracy with minimal rework or compliance risk
• Consistent ability to meet deadlines and manage priorities
• Strong ownership of assigned work and client outcomes
• Continuous growth in technical capability and impact

Skills & Competencies

• Strong attention to detail and compliance mindset
• Ability to manage multiple workflows and deadlines
• Problem-solving and critical thinking skills
• Clear communication across internal teams and external stakeholders
• Ownership mentality and accountability for results

Qualifications

Required:

• Strong organizational and communication skills
• Ability to manage priorities and meet deadlines
• Values alignment (see below)

Nice-to-Have:

• Experience in duty drawback, trade compliance, or customs brokerage
• Experience working with import/export data, brokers, or logistics providers

Working Style Expectations

• Thrives in a flexible, fast-paced, client-driven environment
• Comfortable taking ownership and driving outcomes
• Strong follow-up discipline and accountability
• Collaborative and team-oriented

Growth Opportunity

This role is intentionally structured for progression. High performers can expect to: 

• Progress from execution, to ownership and leadership
• Increase compensation through performance and complexity
• Take on greater client responsibility and strategic impact
• Contribute to building scalable systems and processes
• Thrives in a flexible, fast-paced, client-driven environment

Values Alignment

• Growth focused with a desire to continuously improve.
• Committed and accountable in delivering results.
• Ambitious and proactive in solving problems.
• Collaborative team player who supports company success.

Application

Please send a resume and cover letter to scott@cittabrokerage.com.