Drawback Manager (I, II, or III)

CITTA Brokerage Company (CITTA) is a licensed U.S. Customshouse broker specializing exclusively in duty drawback programs. We help importers and exporters recover duties, tariffs, and taxes, turning complex compliance into meaningful financial returns.

Our niche focus allows us to be market-leading experts in drawback recovery. With tariffs increasing significantly in recent years, the opportunity for drawback refunds continues to grow.

CITTA has operated for 35+ years and is now focused on scaling growth in an underserved market.

We are hiring Drawback Managers across multiple experience levels (I, II & III). The Drawback Manager role is designed as a growth path, where individuals can enter at the appropriate level and progress as they build technical expertise, client ownership, and leadership capability. 

Drawback Managers are responsible for preparing, managing, and filing duty drawback claims while ensuring compliance, accuracy, and strong client outcomes. As experience increases, the role expands from execution to ownership and ultimately leadership. 

Drawback Manager I – Foundation and Execution

Focus: Building core skills and executing assigned work accurately

What you’ll do:

• Complete assigned tasks with accuracy and timeliness
• Perform import/export data entry and apply validation rules
• Support lower-complexity clients and claims
• Assist senior team members on more advanced work
• Follow SOPs and learn drawback systems and processes

Compensation:

• Base: $45,000 – $80,000
• Target Bonus: $36,000
• Target Total: $81,000 – $116,000

Drawback Manager II – Ownership and Problem Solving

Focus: Full client ownership and independent execution

What you’ll do:

• Manage clients and claims end-to-end
• Handle moderate to high-complexity drawback programs
• Identify and resolve data or compliance issues proactively
• Prioritize workload and meet deadlines independently
• Support onboarding and mentor junior team members
• Contribute to process improvements

Compensation:

• Base: $70,000 – $115,000
• Target Bonus: $48,000
• Target Total: $118,000 – $163,000

Drawback Manager III – Leadership and Strategic Execution

Focus: Leading people, quality, and complex programs

What you’ll do:

• Lead complex client programs and first claims
• Supervise, review, and guide other Drawback Managers
• Oversee audits, validations, and compliance quality
• Train team members on systems and processes
• Manage competing priorities across multiple complexity tiers
• Identify and implement improvements to team performance

Compensation:

• Base: $100,000 – $130,000
• Target Bonus: $60,000
• Target Total: $160,000 – $190,000

• High accuracy with minimal rework or compliance risk
• Consistent ability to meet deadlines and manage priorities
• Strong ownership of assigned work and client outcomes
• Continuous growth in technical capability and impact

• Strong attention to detail and compliance mindset
• Ability to manage multiple workflows and deadlines
• Problem-solving and critical thinking skills
• Clear communication across internal teams and external stakeholders
• Ownership mentality and accountability for results

Required:

• Strong organizational and communication skills
• Ability to manage priorities and meet deadlines
• Values alignment (see below)

Nice-to-Have:

• Experience in duty drawback, trade compliance, or customs brokerage
• Experience working with import/export data, brokers, or logistics providers

• Thrives in a flexible, fast-paced, client-driven environment
• Comfortable taking ownership and driving outcomes
• Strong follow-up discipline and accountability
• Collaborative and team-oriented

This role is intentionally structured for progression. High performers can expect to: 

• Progress from execution, to ownership and leadership
• Increase compensation through performance and complexity
• Take on greater client responsibility and strategic impact
• Contribute to building scalable systems and processes
• Thrives in a flexible, fast-paced, client-driven environment

• Growth focused with a desire to continuously improve.
• Committed and accountable in delivering results.
• Ambitious and proactive in solving problems.
• Collaborative team player who supports company success.

Please send a resume and cover letter to scott@cittabrokerage.com.