While most find the drawback process overwhelming, it’s all we do. We know the specifics of each industry, and we’re ready to get to work for your business.

Our Values

Growth-Focused

Committed

Ambitious

We Row Together

We build people and businesses by simplifying the complexities of duty drawback.
This mission is driven by our four company values.

Talk To A Drawback Specialist

Our Process

Ready to become the profit hero at your company? Here’s how we’ll do it:

STEP 1

Estimate
Your Refund

Start by finding out your drawback potential. Many companies don’t realize they qualify for a refund, so talk to us if you have questions.

STEP 2

Collaborate
on Documentation

We’ll tell you where to look for the right documents and help you find anything missing. We also do the heavy lifting of putting together the claim and representing you to U.S. Customs.

STEP 3

Watch Your
Profits Grow

As you work with your team of duty drawback specialists, you’ll build out a program that brings in regular refunds so you can watch your profits grow.

Talk To A Drawback Specialist

Join Our Team of CITTAzens!

We’re looking for hard-working, values-driven individuals to become part of our growing community of CITTAzens. If you’re eager to make an impact and contribute to our small but rapidly expanding team, explore our career opportunities below and apply today!

Drawback Analyst

About CITTA Brokerage

CITTA Brokerage simplifies the complexities of drawback — helping importers and
exporters maximize the recovery of duties paid on imported goods that are
subsequently exported. We are looking for a detail-oriented Drawback Analyst to
lead the preparation, validation, and filing of drawback claims.

Key Responsibilities

Organize and validate import/export data received from clients and client
partners, ensuring accuracy and completeness before claims processing.
Perform data entry and maintain detailed, accurate records across all drawback
claim files.
Build and manage data pools by compiling and cross-referencing import entries,
export documentation, and supporting records.
Prepare and file drawback claims with U.S. Customs and Border Protection (CBP),
following established procedures and regulatory requirements.
Operate and maintain proficiency in DutyCalc drawback software for claim
preparation, data management, and filing.
Support Drawback Program Managers with documentation gathering, claim
research, and ad hoc analysis as needed

Performance Metrics (KPIs)

Revenue – measured by drawback recovery dollars generated for assigned client
programs.
Task completion and hygiene — measured by on-time completion of assigned
tasks and clean record-keeping in HubSpot and Asana.
Accuracy — error rate on filed claims; target near-zero rejection or correction
rates from CBP.

Required Qualifications

Strong attention to detail and commitment to data accuracy.
Excellent organizational skills with the ability to manage multiple tasks and
deadlines simultaneously.
Proficiency in Microsoft Excel and large dataset management.
Strong written and verbal communication skills.

Preferred Qualifications

1–3 years of experience in customs brokerage, trade compliance, duty drawback,
data entry, or international logistics.
Familiarity with U.S. Customs and Border Protection (CBP) regulations and
drawback provisions (19 USC §1313).
Experience with DutyCalc or similar drawback/trade compliance software is a
plus.
Proficiency with CRM and project management tools (HubSpot, Asana, or similar
platforms).
Bachelor’s degree in supply chain management, international trade, business, or
a related field preferred.

What We Offer

Competitive salary and benefits package.
Opportunity to work with a specialized, growing team in the drawback industry.
Professional development and training in trade compliance and drawback
recovery.
Collaborative, mission-driven culture at our Ogden, UT headquarters

Application

To apply, please send your resume and a brief cover letter to Info@CITTABrokerage.com.

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