Drawback Onboarding Specialist

• CITTA Brokerage Company (CITTA) is a licensed U.S. Customshouse broker specializing exclusively in duty drawback programs.
• We help importers and exporters recover duties, tariffs, and taxes, turning complex compliance into meaningful financial returns.
• Our niche focus allows us to be market-leading experts in drawback recovery.
• With tariffs increasing significantly in recent years, the opportunity for drawback refunds continues to grow.
• CITTA has operated for 35+ years and is now focused on scaling growth in an underserved market.

• Support and assist the senior onboarding manager in the end-to-end onboarding lifecycle for new duty drawback clients—from post-sale handoff through first claim readiness.
• Support and assist to ensure accurate, compliant data collection while driving speed, accountability, and a strong client experience.
• Act as the central coordinator across clients, brokers, and internal teams to successfully launch drawback programs.
• Play a critical role in helping clients reach their first claim quickly and efficiently, setting the foundation for long-term success.

Onboarding Execution & Coordination

• Support and assist onboarding workflows end-to-end, establishing clear milestones and deadlines.
• Serve as the primary point of contact for clients, import brokers, export brokers, and freight forwarders.
• Coordinate across multiple stakeholders to ensure timely and accurate onboarding progress.

Data Collection & Validation

• Gather, validate, and organize all required documentation and trade data.
• Ensure data accuracy and completeness to support compliant drawback filings.
• Maintain high standards for documentation quality and audit readiness.

Risk Identification & Problem Solving

• Identify gaps, risks, or delays early in the onboarding process.
• Proactively resolve issues to prevent bottlenecks and keep onboarding on track.
• Navigate ambiguity and create structure across multi-party workflows.

Process Management & Visibility

• Track onboarding progress in Asana and HubSpot for full visibility.
• Maintain clear, consistent communication with internal leadership and client.
• Support the development of automated and repeatable data retrieval processes.

Handoff & Continuous Improvement

• Ensure a smooth transition to Operations once the first claim is filed.
• Identify opportunities to improve onboarding speed, accuracy, and scalability.
• Help establish repeatable processes for recurring claims and future clients.

• Reduced time from onboarding kickoff to first claim submission.
• High accuracy with minimal rework or oversight required.
• Strong client satisfaction and communication experience.
• Consistent documentation quality and audit readiness.

• Ability to organize complex, multi-party workflows with competing priorities.
• Strong ownership mindset with the ability to work independently.
• Excellent follow-up discipline and stakeholder management skills.
• High attention to detail with a compliance-focused approach.
• Comfortable working cross-functionally with internal teams and external partners.

Required:

• Experience in client onboarding, implementation, or project coordination.
• Strong communication and organizational skills.
• Ability to manage multiple priorities and deadlines simultaneously.

Nice-to-Have:

• Familiarity with duty drawback, trade compliance, or customs brokerage.
• Experience working with brokers, freight forwarders, or ACE data.

• Thrives in a flexible, fast-paced, client-driven environment.
• Comfortable driving accountability across multiple stakeholders.
• Treats responsiveness and follow-up as critical to success.

• Independently manage onboarding documents and data collection for assigned clients.
• Identify and mitigate common onboarding bottlenecks.
• Establish repeatable processes for efficient data retrieval and claim preparation.

• Growth focused with a desire to continuously improve.
• Committed and accountable in delivering results.
• Ambitious and proactive in solving problems.
• Collaborative team player who supports company success.

Please send a resume and cover letter to brett@cittabrokerage.com.