Maximizing Refunds
with Maximum Efficiency

We use AI-assisted document processing to handle the volume and variability of drawback documentation — commercial invoices, 7501s, bills of lading, packing lists, and more — across 200+ file types in multiple languages. Our system reads, classifies, and extracts key data fields automatically, flagging discrepancies for human review. But it never files the claim. Every submission is reviewed and approved by a licensed customs broker before it reaches CBP.

AI-first platforms automate processes. CITTA uses AI to enhance the process, while licensed professionals control every step. Why that matters: CBP recently ruled that AI tools conducting business without a licensed broker behind them may be operating illegally. At CITTA, a licensed customs broker owns every claim. Our technology just enhances their speed and accuracy. But it will never replace them. After all, our clients’ money is on the line.

Our system automatically flags gaps and delivers field-level confidence scores on every extracted data point. Our drawback specialists review each exception, resolve discrepancies, and coordinate directly with your brokers and freight forwarders to obtain supplemental documentation. Nothing goes to CBP untfreil it’s clean.

While no system access or direct integration is required to get started, we’ll coordinate through any automated data feeds through your brokers or carriers. CITTA operates through secure, file-based data exchange — Excel, CSV, and EDI formats compatible with most major ERP environments.

Before any claim is submitted, our compliance team conducts an internal audit modeled on Customs’ Full Desk Review process to verify import data, export evidence, BOM accuracy, and inventory documentation. With Full Desk Reviews becoming the rule – not the exception – we make sure each and every one passes muster.

CBP most commonly flags claims due to incomplete documentation, mismatched data, or insufficient proof of export. That’s why our compliance team — including our in-house trade law attorney — audits every claim before it’s filed. If CBP has questions after submission, we represent you directly. We know exactly what they’ll ask, and we always have answers prepared.

Data security is built into every tool we use. We only work with SOC 2 compliant software. So, the AI we use to process your documents doesn’t train on client data, meaning your sensitive trade information never leaves our control.